Update as of July 13, 2020
Governor Gavin Newson ordered several sectors to once again shut down July 13 amid an increasingly concerning coronavirus surge. Dental offices as well as other healthcare fields are considered essential services and will remain open. The initial closures or limitations of most health care services back in March were in efforts to conserve PPE (gloves, masks, etc.) for those on the frontline of treating coronavirus. Although there are significant increased costs to obtain PPE, there are currently no shortages to access PPE that healthcare providers once faced. With guidelines from our government and public health department, dental services and other healthcare services will remain open as long as PPE is available.
According to the most recent update from CDC, “To date in the United States, clusters of healthcare personnel who have tested positive for COVID-19 have been identified in hospital settings and long-term care facilities, but no clusters have yet been reported in dental settings or among DHCP.”
As a reminder for those with upcoming appointments:
*Masks are mandatory.
*If you are feeling ill, please reschedule your appointment.
*Please call us to let us know you have arrived for your appointment before entering the facility.
*Temperature check and screening will be completed prior to being seated.
If you would like more information, please visit our Health and Safety section.
Update as of May 18, 2020
Our office will resume normal office hours beginning June 2nd.
While many things have changed, one thing has remained the same: our commitment to your safety. Infection control has always been a top priority for our practice and here are some changes you will see when it is time for your next appointment.
* No hand shaking policy, patients will be asked to sanitize or wash their hands.
* Patients will be asked pre-appointment COVID-19 screening questions prior to appointment.
* We ask all patients to call the office when they arrive for their appointments and remain in their vehicles until called inside.
* Patients will have their temperatures checked and we will not be able to provide services to patients with temperatures above 100.4F
* We ask all patients to wear a protective covering over their nose and mouth until asked to be removed by your treatment provider.
* All patients will rinse with an antimicrobial mouth rinse before starting procedures.
If you’d more detailed information on “behind the scenes” things we do to keep you safe, please visit the Health and Safety section our website.
A few things for our patients to consider:
* First appointments of the day will be given priority to our +65 year old and medically vulnerable populations.
* Due to shortage of personal protective equipment (PPE) in healthcare, we want to conserve the amount of PPE use per patient. If time allows, we strongly urge patients to consider completing as much needed treatment in the same visit to reduce the number of visits and need for PPE. Conserving PPE helps our healthcare system as a whole. Please let our staff know when reserving appointments to schedule extra time.
* As there will be a backlog of 2.5 months of worth of patients who have missed their appointments, we thank you for your patience as we work to accommodate those with upcoming appointments and those we have had to reschedule.
* In order to meet high scheduling demands, we are currently servicing only medically necessary procedures. Elective cosmetic procedures have been postponed.
* We have temporarily turned off our self online booking feature to allow us more scheduling control for social distancing.
* Patients with active in-house membership plans will have 3 additional months added to their benefits at no charge.
If you have any questions or concerns, please feel free to reach out to us. We look forwarding to seeing you soon.
Update as of March 23, 2020
We will be extending the closure of our office until further notice. We are unable to provide you with the exact date of when our office will resume normal schedule as we evaluate current events on a daily basis. We tentatively plan to resume our normal schedule at the end of April, but please be advised that this may change.
Our reason for the extended closure is to help our fellow health care providers working in hospital settings. As you are aware from our previous email, our office has donated a large portion of our personal protective equipment (PPE) to local hospitals and we have reserved a limited supply for dental emergencies.
Hospitals are still in need of PPE. As part of the health care community, we want to divert as much PPE as we can to the health care providers who are day-to day-in contact with sick patients. A mask we don't use for a non-urgent dental treatment can be a mask that a nurse can wear to protect themselves. As we get new deliveries of PPE, we will continue to donate and also replenish our inventory. Thank you for understanding and helping us work together as a community.
Emergency patients without coughs and fevers will continue to be seen. Patients with ongoing treatment such as Invisalign, temporary crowns and recently completed surgical procedures will be contacted directly and may be seen on a case-by-case basis. Non-urgent appointments that are scheduled up to April 13th have been canceled. Our office will call you to reschedule.
We also understand that some of our patients may be going through financial hardships due to current events. For patients who currently have financial arrangements with us and would like to restructure their repayment, please contact us before your agreed payment processing dates. We are here for you.
As we are limiting our office hours to emergencies, please leave a message on our voicemail for non-urgent questions or matters, and our front desk will return your call. For dental emergencies, please call our office at 408-963-6678. Dr. Bliss Zin can be reached at her direct cell listed at the end of the voicemail.
And now that most of you are at home, there is zero excuse not to floss. Stay safe everyone!
Update as of March 16, 2020
Our dental office will closed from March 17th to April 6th due to the ongoing spread of COVID-19 and our efforts to help local hospitals during this outbreak. We are expecting to resume normal operations beginning April 7th. Our office is donating the much needed personal protective equipment such as masks, gloves, and sanitation and sterilization materials to local hospitals, and limiting our practice to dental emergencies.
Our team will be available to provide emergency care for new and existing patients. We are also available to treat dental/oral related emergency overflow from local urgent care and hospitals to help minimize dental emergencies from clogging up emergency rooms. Dental emergencies are considered as and limited to pain, infection and swelling. All other treatment is considered non-urgent will be postponed and rescheduled.
If you have ongoing treatment such as temporary crowns or Invisalign, our office will contact you directly. Appointments scheduled between March 17 and April 6th are now canceled and our office will contact you to reschedule.
In regards to the health and safety of our patients, if you had received dental treatment recently or will receive treatment, rest assured that a dental office was and is still the cleanest and safest place to be. Prior to the spread of COVID-19, dental offices already follow standard universal infection control protocols. Whether this is patient to provider or provider to patient contact, standard precautions are taken to prevent risk of transmission of communicable diseases (simply put, we clean and protect everyone as if we assume everyone has an infectious disease that no one is aware of).
Our equipment and operatories are wiped down with hospital-grade disinfectant between each patient, dental tools and instruments are ran through multiple sterilization processes, surgical masks and gloves are switched between every patient, and dental materials that come into direct patient contact are single use or disposable.
If you need to contact our office, please call 408-963-6678. If you need to reach Dr. Bliss Zin for an emergency, please call her direct line listed at the end of the voicemail. Please check your email or our website at www.blisscampbelldentist.com for updates.
Thank you for your patience during unprecedented times.